Customer Care Service
MetaM will identify the needs of customers at all contacts with customers and provide optimized CS design and operating services. "What the customer needs, it is faster than the time when the customer company needs" We are growing together with our customers.
MetaM’s Customer Care Service is “Making better value for customer experience”.
Business
Differences / Features
- Largest clients and partnership of CS contact operation across all business industries like Finance and E-commerce
- Holding 23 locations of contact center nationally to be nimble on various clients’ requirements
- Reliable CX operations with thousands of CS professionals
- AI solutions and technologies for CSR-less contact operation and CX services
Business overview
Contact Center Outsourcing Service All-in-One
- (All of the channel-specific counseling services and Infra, including Call, Chat, E-mail, Bulletin, Mobile, Help desk.,etc)
Contact Center Operational Process Design and Operational Diagnosis Consulting
AICC Operational Design Support and Digital Operation
Internal and external quality monitoring
Design and operate customer service professional training
Service Experience Survey & Research
CS Professional talent input and management
Leading BCP response system support
Success Story
Recognized as the best business partner
- Best partner in SLA evaluation, longest-term trading partner
Contribution to Service Efficiency
- Call Quality Monitoring: Redesigning the operating process through forecasting workload by time and period, contributing to cost savings for customers over 20%