Contact Center
For SMB
The new digital BPO service for small business owners utilizing the core capabilities of MetaM allows customers to receive a variety of services combined with the latest technologies.
The MetaCloud AI Center helps you focus on growth by doing all the work you do with your customers.
E-commerce Seller (Product / Marketing)
01
Product Planning
02
Product Manufacture
03
Product Registration
04
Fill out Detail Page
05
Packaging Delivery
06
Sales Analysis
MetaCloud AI Center (Customer Management / Response / Service)
Product Inquiry
Exchange / Return
Cancellation / Refund
Change of Delivery Destination
Comment Management
Discount / Coupon
Contact Center For SMB
It contains everything you need for customer management and services.
Various customer communication channels
- Operate various communication channels that customers want, such as web chat, phone, and Naver Talk Talk
Customer Service Platform with Professional commerce CSR
- 24/7 service provided by professional commerce CSR using customer service platforms linked to various cyber malls (product inquiry, inventory check, delivery inquiry, order cancellation, etc.)
The Latest Digital Service
- It can easily utilize various latest digital service such as Callbot, Chatbot, RPA, etc. to operate high quality service with high efficiency.
Efficient operation according to demand
- CSR sharing services that enable you to effectively execute operational costs as the demand for counseling changes.