MetaHUB Solution
MetaHUB increases customer satisfaction through rapid and accurate customer response by integrating cloud-based multi-consultation channels in real time and providing a customized One-Stop consultation system that works with customer's backbone systems.
Cloud-based ONE-STOP contact center solutions
MetaHUB increases customer satisfaction through rapid and accurate customer response by integrating cloud-based multi-consultation channels in real time and providing a customized One-Stop consultation system that works with customer's backbone systems.
- Less testing efforts, Shorten launching periods with proven solutions and technologies
- Experienced various clients’ requirements and exceeding their expectations
- Fast expansion of operations upon client’s business growth, quick and simple deploy, flexible managements
Business overview
Cloud contact center
- Stabilized cloud-based solutions
- IPCC, Chat, KMS, Messenger
- Self-service such as Voice-based IVR and Web-based IVR
- Working from Home package and solutions
Omni-channel
- Phone, chatting, SMS, texting, and web inquiries
- Omni-channel routing across all incoming service channels
- Time-line and Multi-channel based contact histories
One-stop service center
- Back-end integrations to exchange information (personnel information, products order and reservations, mileage, coupons etc.)
- Data integration of all contact histories and information